Terms of service
How to care for hand dyed wool?
Dyed using professional dyes and processes and painted by hand, no two skeins are ever identical.
Superwash wool is machine washable – and can be washed using a wool/delicates cycle or a 30 wash and laying flat to dry. I however recommend washing items separately and hand washing for the first few washes as minimal color bleeding may occur.
Yarn is photographed as color accurate as possible but colors may vary between viewing monitors. Colors may seem more vivid on a photograph.
I do not accept refund unless the error is mine. A skein of hand dyed yarn is as perfect as it is imperfect. No two skeins are identical and the photo might not show the exact skein that you receive but the colorway is still the same. I try to photograph my yarn as accurate as I can but colors may vary on different screens.
In the case of a faulty or unusable item, item must be returned with its original packaging and the buyer will receive a refund in the form of a code to be used on the website within a year. The buyer must notify Dottir Dyeworks and return the item within 14 days of receiving the item. The buyer is responsible for any return shipping cost.
All online items of the store have 24% Icelandic VAT included in their price.
All items are shipped via Postur, the Icelandic postal service (www.postur.is)
Ready to ship items may take 1-3 business days to get processed and mailed.
Dyed to order items may take 2-4 weeks.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
With any postal delivery, the terms and shipping policies of Pósturinn apply. Dottir Dyeworks is not responsible for items lost, damaged or mishandled by the mail carrier.
Iceland 2-5 days
Europe 5-14 days
America 10-20 days
Dottir Dyeworks reserves the right to cancel any order without a warning in the case of a listing error. Any information on the website is subject with printing or picture errors.
All personal information will be handled with care and kept strictly confidential and will not be shared or sold to any third party. Personal information may be used to customize newsletters and messages from the store, but the user can choose to cancel that use of any time.
By using the online store, you accept these terms and contitions.
Dottir Dyeworks is located an Akureyri, and should any legal issue arise, the case shall be taken up with Héraðsdómur Norðurlands eystra.
We accept payments by Mastercard, Visa and American Express via Borgun.